FAQs

1
How do I place an order through Bud Co.?
We make it super easy to order from us!

1) Browse our premium selection from BC’s top producers here and add items to your cart

2) Check out and pay using Credit Card, Bitcoins or Interac e-Transfer

3) You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-5 business days. You can check your order status here

If anything is sold out you can sign up for our newsletter!
2
Is my package shipped safely and discreetly?
Yes. We ensure that your order is packaged with care and vacuumed sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.All orders come with a tracking link.
3
Can I order outside of Canada?
We’re sorry! Unfortunately, we can only ship within Canada.
4
Theres something wrong with my order
We will work quickly to help you resolve any issues you may have. Please provide the following details when contacting us:

The order number

The name of the defective product

Details outlining the issue

5
How long to receive an order?
We ship orders with Canada Post, which typically has a delivery date of 3-5 business days to major cities (depends on the location), with some packages up to 5+ business days if located far from major cities ! If you’re located a bit further away, we kindly ask for your patience!
THE BUD CO.

PAYMENT & SHIPPING

What types of payment do you accept?
E-Transfers: We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We will send you an invoice by email once you place an order. All of the payment information that you require to make an E-transfer will be found on your invoice.

Bitcoin: For your convenience, we also accept Bitcoin. To pay with Bitcoin, just follow the instructions shown on the checkout page. We will only ship orders once payment has been confirmed.

Credit Card: We now accept Credit Cards! Follow the instructions at checkout and complete payment. We will only ship orders once payment has been confirmed.
What happens once my payment has been sent to you?
Once the payment is sent, it may take a few hours for us to receive and then deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out. Once payment has been deposited, your order will be processed. Please note any payments deposited after 9:00AM (PST) will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.
What happens to my order if I don't send you a payment?
Once the order is placed, the next step is to send your payment to us. We keep the order on hold until the payment is received. If there’s no payment after two days, then the order is cancelled.
Canada Post hasn't updated my package in several days, what is wrong?
In many cases the tracking isn’t updated due to a missing scan, which is a common occurrence for Canada Post. If your tracker is not updating, and the package is not delivered within 5 business days of shipment, please contact us and we will do a trace with Canada Post.
Why doesn't the tracking number I receive from you work?
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable on the Canada Post site until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.
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